Pre-Information Form

This form provides the material information required before a consumer places a distance order. The seller's identity and currently published direct contact details are shown above. Please read this form together with the relevant product page, cart, checkout, Shipping & Returns Policy and Distance Sales Contract.

The selected product's name, material, dimensions or size, colour/variant, quantity, personalisation or made-to-order status, availability and other main characteristics are stated on the product page and confirmed in the cart and checkout. The buyer should review variant and personalisation selections before ordering.

The product price, applicable taxes, discounts, delivery charge and total amount payable are itemised before the order is placed. No undisclosed charge is added after confirmation. International orders may be subject to import duties or taxes imposed by the destination authority where disclosed and legally applicable.

Available payment methods are displayed at checkout and payment is processed through the authorised provider selected there. In-stock products are prepared for dispatch within 3–7 business days. Preparation times for made-to-order products vary and are stated on the relevant product page. Garaia currently ships with UPS and Yurtiçi Kargo. Estimated transit after dispatch is 2–5 business days within Türkiye and 5–10 business days internationally; these are estimates and may be affected by remote-area service, public holidays, customs, force majeure or carrier disruption.

Unless a longer period is expressly agreed for goods prepared to the consumer's specifications or personal needs, delivery does not exceed the statutory maximum period. The seller is responsible for loss and damage until delivery to the consumer or the designated third party, except where the consumer independently selects a carrier not offered by the seller.

Where the statutory right applies, a consumer may withdraw within 14 days without giving a reason. For goods, the period generally begins on receipt by the consumer or the designated third party. A clear notice must be sent before expiry to info@garaiastudio.com or through another durable method offered by the seller. Unless the seller offers collection, the goods must be returned within 14 days after notice.

The current approved domestic return route is Yurtiçi Kargo with pickup at its Osmanbey Branch. Written shipping instructions must be requested before dispatch. For an ordinary withdrawal, the customer bears the return cost only if the designated carrier, exact return amount not exceeding the original delivery cost, and allocation of that cost were disclosed before the order. If they were not disclosed, the seller bears the cost. The seller also bears return costs for defective, damaged or incorrectly supplied goods.

For a return through the designated carrier, the seller refunds all sums required by law, including the standard outbound delivery cost, within 14 days after the goods are handed to that carrier. The refund is made through the original payment method without imposing a fee or obligation on the consumer. Additional delivery costs caused by choosing a method more expensive than the standard option need not be refunded where permitted by law.

The right does not apply where a statutory exception applies, including goods made to the consumer's specifications or clearly personalised, rapidly deteriorating goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. A relevant exception is disclosed on the product page before purchase.

Questions, complaints and withdrawal notices may be sent to info@garaiastudio.com. Consumers may apply to the competent Consumer Arbitration Committee or Consumer Court under the current monetary and territorial rules. Mandatory consumer rights remain fully reserved.

Before placing the order, the buyer can review and correct the order data and confirms having received this pre-information electronically. The order confirmation and contract are provided in a form that can be retained. Placing the order creates a payment obligation.